Job Description
Job Responsibilities:
- The Business Analyst will support the Vendor Management team within Customer Care by providing analytical, operational, and process improvement support.
- This role focuses on ensuring vendor compliance through auditing, onboarding coordination, call observation, and performance analysis.
- The ideal candidate will have strong analytical skills, attention to detail, and the ability to collaborate across teams to drive service excellence and mitigate risk.
Skills:
- Vendor Management
- compliance
- Customer Service
Education/Experience:
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