Provide technical support to clients or internal teams via phone, email, or chat
Troubleshoot software, hardware, or network issues
Assist in installation, configuration, and maintenance of IT systems or products
Document reported issues, resolutions, and technical procedures
Escalate complex technical problems to senior engineers or development teams
Monitor system performance and provide feedback for improvements
Support product testing, deployment, and updates
Participate in training sessions to stay updated on products and technologies
Maintain knowledge of company products, tools, and services
Ensure timely resolution of tickets and maintain service level agreements (SLAs)

Permanent employment, Full time,