Education:
• High School Diploma, GED, or Equivalent is required. A degree is not specified.
W2
Must-Have Skills & Experience:
• 5+ years of experience in one of the following areas:
o Hands-on work with machinery (e.g., combustion engines, hydraulic systems, pneumatic devices).
o Working with analytical data using quantitative analysis (e.g., in data science or engineering).
o Data Interpretation & Analysis
o Problem Solving
o Knowledge of engineering principles and internal combustion engines.
o Basic mechanical skill set and knowledge of hand tools.
This is a full-time, 6-month contract role for a Technical Business Systems Analyst to work 3rd shift on-site in Houston, TX. The role acts as the first line of support, using digital tools to monitor equipment health, troubleshoot issues, and communicate with customers and internal teams to ensure effective problem resolution.
Job Description & Responsibilities
• Monitoring & Analysis: Using Caterpillar Marine Digital Tools to monitor equipment, review alerts, and analyze technical data.
• Troubleshooting: Performing health analysis and troubleshooting on machinery, often by cross-referencing multiple digital tools.
• Communication & Documentation: Providing technical information to customers, fleet managers, and dealers. Clearly documenting all communication and actions in the Salesforce platform.
• Resolution: Identifying issues and determining the appropriate course of action for effective resolution, often in collaboration with Technical Leads and managers.
Soft Skills:
o Effective Communication (both verbal and written)
o Strong customer service focus and professional corporate behavior.
o Ability to work independently and manage time effectively.
Disqualifiers/Red Flags:
• The posting explicitly states "None."
• Internships do not count toward the 5 years of required experience.
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