Job Description

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. *The Opportunity* A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention. *The Responsibilities* * Demonstrate resiliency and adaptability in a fast-paced contact center environment * The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity * Approach problems logically and with good judgment to ensure the appropriate customer outcome * Demonstrate personal excellence including punctuality, integrity, and accountability * Comfortable in a metrics driven environment that requires the ability to prioritize and multitask * Think critically and exercise independent judgement * Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss * Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed * Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned. * Performs defined mitigation steps to reduce financial loss to our customers and the bank * Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs * Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department. * Performs fraud alert review activities by following standard scripts and procedures. * Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions. * Consults with senior peers and team leads on moderate to complex issues to learn through experience. *The Qualifications* * Experience working in a fast paced environment that demands excellent organizational and interpersonal skills. * Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner. * Preferred 1 year of general office, back office banking or accounting experience * Advanced computer experience required (e.g. MS Word, Outlook and Excel) * Preferred 1 year in banking operations or contact center experience * Preferred 1 year of experience in fraud investigations, disputes, and /or fraud exposure. Must work well in a team environment, as well as independently. * Bachelor's degree a plus This is the pay range that Magnit reasonably expects to pay for this position: $25.82/hour - $27.68/hour Benefits: Medical, Dental, Vision, 401K *QUALIFICATION/LICENSURE* *Work Authorization :* US Citizen, Other valid work visa *Preferred years of experience :* 2 years *Travel required :* No travel required *Shift timings :*

Job Tags

Work at office, Work visa, Shift work,

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