Job Description

As a Patient Services Representative at OSC, you will serve as the first point of contact for patients and their families—from check‑in to discharge—in a fast‑paced ambulatory surgery setting. You’ll manage patient registration, scheduling, insurance verification, front desk operations, and deliver outstanding customer service to support the clinical team and ensure a seamless patient experience.

Key Responsibilities

• Greet patients, families and visitors in a professional, welcoming manner; oversee the check‑in and check‑out process.
  

• Answer phone calls and respond to inquiries regarding procedure scheduling, insurance/financial questions, facility policies, etc.
  

• Assist with scheduling surgical procedures, pre‑operative assessments and follow‑up appointments, coordinating with surgeons, OR staff and scheduling teams.
  

• Verify patient demographics, insurance coverage, referral/authorization status; accurately enter information into the electronic health record system.
  

• Collect co‑payments or deposits as required, and collaborate with the billing/finance team for follow‑up.
  

• Ensure required pre‑operative paperwork is completed (consents, identification, pre‑op instructions) and that patients/families understand the process.
  

• Direct patients and their families to appropriate waiting or recovery areas and communicate status updates as needed.
  

• Maintain confidentiality of protected health information (PHI) and adhere to HIPAA and other compliance standards.
  

• Perform general administrative duties: filing, scanning, data entry, daily patient schedule generation, coordination with front desk supplies.
  

• Collaborate closely with clinical, nursing, and administrative teams to support optimal patient flow and service quality.
  

• Support quality improvement initiatives: gather patient feedback, identify opportunities for better service, and assist in implementing process improvements.

Requirements

• Excellent interpersonal and communication skills; ability to interact professionally with patients, physicians, staff and vendors.
  

• Strong organizational skills and ability to multitask in a dynamic environment (e.g., handle incoming calls, check‑in/out, scheduling simultaneously).
  

• Familiarity with medical terminology, insurance verification, patient registration and scheduling systems is preferred.
  

• Computer proficiency including Microsoft Office and experience with electronic health record (EHR) systems.
  

• Detail‑oriented, accurate in data entry/documentation, and committed to maintaining confidentiality.
  

• A positive, friendly, customer‑service oriented demeanor; ability to remain calm, flexible and professional under pressure.
  

• Ability to work onsite full‑time, potentially including early mornings or variable scheduling depending on surgical case flow.
  

Benefits

The Ohio Surgery Center emphasizes a work environment built on mutual trust, respect and recognition for employee accomplishments. While OSC’s website does not list detailed benefit packages publicly, typical benefits you might expect include:

• Health insurance (medical, dental, possibly vision)
  

• Paid time off (vacation, sick leave, holidays)
  

• Employee recognition programs
  

• Opportunities for professional growth and career advancement in a surgery‐center setting
  

• Training and development support (consistent with OSC’s culture of treating employees fairly and recognizing their contributions)
  

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