Job Description
Position Overview
Ralph Lauren Tailors are responsible for altering and tailoring our Ralph Lauren garments to the highest standards, providing an exceptional and unparalleled client experience.
Essential Duties & Responsibilities
- Alters and tailors Ralph Lauren garments to the highest standards meeting quality control expectations
- Ensures accuracy in garment markings aligned to Ralph Lauren practice
- Build a rapport with the client, identify their needs to deliver an exceptional experience
- Partner with Sales Professional in servicing clients to provide exceptional service during fittings
- Promote teamwork through contribution towards overall team productivity
- Consistently execute and deliver personal productivity objectives at standard
- Handle and maintain all RL garments with care and respect
- Accurately enters all information into the alterations tracker and workflow systems
- Communicate product and customer feedback to managers
- Adhere to all workroom health and safety requirements
Experience, Skills & Knowledge
- Exceptional attention to detail, precision, and craftsmanship.
- Strong interpersonal and communication skills; ability to provide feedback in a supportive and collaborative manner.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Experience mentoring or training others in a technical capacity is preferred.
- Commitment to upholding Ralph Lauren’s brand standards and delivering exceptional client service.
- Experience in luxury tailoring preferred
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
- Ability to operate tailoring machinery, sit, stand, move and walk for multiple hours
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
Job Tags
Work at office,