Job Description

Key Responsibilities

Design and develop scalable solutions using Salesforce Service Cloud features (Omni-Channel, Knowledge Base, Live Agent, Case Management, etc.)

Customize Salesforce using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, and Flow

Implement and manage Service Cloud Console, Email-to-Case, Web-to-Case, and CTI integrations

Collaborate with functional consultants, architects, and business stakeholders to translate requirements into technical solutions

Develop and maintain integration interfaces between Salesforce and external systems using APIs, REST, SOAP, and middleware tools (MuleSoft, Informatica, etc.)

Participate in code reviews, unit testing, and deployment using CI/CD tools (e.g., Copado, Jenkins, Git)

Provide technical leadership, mentorship, and best practice guidance to junior developers

Ensure solutions adhere to Salesforce security standards, performance best practices, and governance models

Required Skills & Qualifications

Salesforce certifications: Platform Developer I & II (mandatory), Service Cloud Consultant (preferred)

Proficiency in Apex, LWC, SOQL, SOSL, and REST/SOAP APIs

Strong understanding of Salesforce data model, governor limits, and security model

Experience with Salesforce integrations (middleware, API-based, and AppExchange tools)

Proven ability to work in Agile/Scrum environments

Excellent communication and problem-solving skills

Bachelor’s degree in Computer Science, Engineering, or related field

Preferred Qualifications

Experience with Einstein Bots, Omni-Channel routing, and Knowledge Management

Familiarity with Salesforce Industries (Vlocity) or Field Service Lightning (FSL)

Knowledge of CI/CD pipelines and DevOps automation in Salesforce environments

Experience working in global delivery models with distributed teams"

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